The successful candidate should be a proactive and hardworking individual with prior experience within a role.
Royal Holloway University of London is at a pivotal moment in the development of our programme of education and currently setting out on an ambitious programme of work aimed at transforming our delivery of teaching, learning, and assessment to a flexible model of delivery.
Driving this transition will be a pedagogical shift into a more collaborative and social approach to teaching and learning that is inclusive, engaging, and underpinned by an extended ecosystem of learning technologies.
The post holder will be a subject matter expert (SME) in various aspects of TEL and play a key role in the provision of pedagogically-informed technical capabilities and procedures for adopting and embedding TEL to meet the requirements of the College’s transformative vision for teaching and learning. The TEL ecosystem comprises core technologies—such as the latest version of Moodle, Turnitin, Panopto, and MS Teams—in addition to multiple 3rd party apps, which this post will be maintaining and supporting.
The post holder will be a proactive team player with a creative, problem-solving mind-set and passion for technology enhanced learning (TEL). This role will involve working in close collaboration with staff in Schools and Support services on cross-college activities to support teaching, learning, and assessment. Additionally, the role holder will be providing customer support and training for the College’s learning technologies.
This post is based in IT Services with the Research, Teaching and Learning Applications Team and will heavily support the work of the Interim Head of the RTL Team in the pedagogical and technological implementation of the College’s transformative vision.
Duties will include:
TEL Technologies Support
• Liaising with stakeholders across the university to scope out business requirements, investigating solutions, advising, and undertaking technical work for changes to existing services and the adoptions of new TEL solutions.
• Providing first and second line technical support for services within the remit of the Research, Teaching and Learning Applications Team and escalating to third line support and suppliers as required in line with SLAs.
• Completing regular maintenance of TEL systems, including rollover, archiving, upgrading, testing, and liaising with other IT Teams as appropriate for the implementation of classroom technologies.
• Producing test plans, test scripts and conducting application to verify and validate application software solutions to ensure the reliability, robustness and coverage of specified requirements before releasing into production. Includes co-ordinating testing teams comprise of staff across the College.
• Raising change requests (CRs) and deputising for the Interim Head of RTL for Change Approval Board (CAB) meetings.
• Providing data analytics on TEL systems for stakeholders.
• Producing internal technical documentation on TEL systems and processes and ensuring these are kept current and version controlled.
• Working to improve TEL systems compliancy with the EU Directive on Accessibility, including helping Schools to conduct accessibility reviews of content.
Communication and Training
• Co-ordinating and writing clear and professional TEL communications at all levels, including for the College website and College-wide emails, and liaising with Marketing and Communications as appropriate.
• Developing and delivering TEL technologies knowledge sharing sessions with other members of the IT department and providing documentation for the IT Service Desk and E-Learning Team to help them support staff and students in the use of TEL.
• Co-ordinating and creating multimedia training materials for staff and students in collaboration with the E-Learning Team.
• Developing and delivering 121 and small group training in the pedagogically-informed use of TEL technologies in teaching, learning, and assessment.
Embedding TEL across the College
• Acting as a TEL advisor in the research- and pedagogically-informed use of learning technologies for academic staff during the re/development of programmes and modules, including assisting with TEL aspects of course validation processes and School curriculum reviews.
• Identifying and executing innovative and disruptive pilots with academic and support services, including training of staff and students, gathering feedback and conducting pilot analyses, and assisting in providing documentation for Sr/Executive level on the lifecycle of the pilot.
• Co-lead in proactively managing the College’s group of TEL Innovators and supporting the Interim Head of RTL in co-ordinating and chairing consultation sessions, working groups, and project meetings.
• Supporting the E-Learning Team and Interim Head of RTL in co-ordinating and hosting TEL good practice showcasing and sharing events, including the annual Teaching & Learning Symposium.
Continuous Professional Development and Networking
• Undertaking any internal and external training as required.
• Being an active member of the College’s E-Learning Innovators Group.
• Ensuring you are familiar with the College governance, policies, and processes underpinning TEL good practice and procedures.
• Horizon scanning and keeping abreast with industry developments in TEL and undertaking research into new technical solutions.
• Engaging with sector and global Edtech/E-Learning communities through such things as Twitter, LinkedIn, and relevant JISC, Association of Learning Technologies (ALT), M25 Group mailing lists and events.
Students of the University are to apply for roles directly via the University support services.
Undergraduate qualification in a learning technology related area or experience in a learning technology or related role.
Start date: 10.08.2020
Hours per week: 35
If you are interested in this role please call 01707663777.