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Housing Officer
Location: Slough
Salary:£14.94 p/h
Reference:BBS/HOUSINGOFFICER
Date: 15 Jun 2020

BBS Recruitment is currently recruiting for an experienced Housing Officer in a temp position for our client in Slough.
The successful candidate should be a proactive and hardworking individual with prior experience within a role.
 
 
Job Role: 
 
  • To deliver an excellent housing management and customer focused service that contributes to the achievement of the Council’s 5 Year Business Plan and associated policies.
  • Ensuring that Neighbourhood Services meet resident’s expectations and priorities and residents can influence service delivery.
  • To build relationships with partners including statutory and voluntary organisations to enable residents to receive support to maximise sustainability of their tenancy.
  • To be responsible for the identification, evaluation, and management of risk within the neighbourhoods.
  • To provide a client monitoring function in terms of the services provided by the Caretakers and contractors to the Council.
  • To provide a proactive tenancy lead approach to building, supporting, and maintaining relationships within their area if work.
 
Main Duties: 
 
  • Management and breaches of tenancy/leaseholder agreements
  • To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with:
Estate management/monitoring
Rent arrears management 
Anti-social behaviour 
Risk management
Contract monitoring 
Recharges 
Caretaking and delivery of communal services 
Tenancy sustainment and support visits 
  • Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate 5-year business plan and objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.
  • Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.
  • Deliver housing services that are inclusive and accessible to our vulnerable customers. 
  • Carrying out safeguarding referrals and working with related agencies as necessary to protect and support our customers.
  • Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with Slough policies and procedures.
  • Identify opportunities for service improvements and make recommendations to the Tenancy Team Leader/Neighbourhood Manager.  Ensure changes are introduced and implemented effectively and efficiently in the area.
  • Support a variety of inclusive and effective customer involvement opportunities in the area linked to the Council’s Resident Involvement structure.
  • Ensure residents can influence and shape policies, service delivery, standards and scrutinise performance.
  • Support Slough’s strategy in the local area and contribute to wider improvement projects as requested by the Tenancy Team Leader/Neighbourhood Manager.
  • Ensure compliance with, and promotion of Slough Health & Safety Management and policies and ensure housing management equality and diversity services embrace this. 
  • Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and act when discrepancies occur.
  • Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan, attend meetings, participate in working groups, and any other duties commensurate with the level of the post.
  • To be responsible for the identification, evaluation, and management of risk within the neighbourhoods.
  • To provide a client monitoring function in terms of the services provided by the Caretakers and contractors to the Council. Ensuring service standards are met, any necessary actions carried out all with the aim of providing the highest standards within our neighbourhoods and homes.
  • To build a close working relationship with colleagues in the neighbourhood enforcement team to enable mutual understanding, co-operation and support between the Enforcement and Tenancy teams in delivering a tenure-blind service across the neighbourhood.
  • To maintain the highest standards of personal and professional behaviour in keeping with the profile of the role inside and outside the organisation. 
 
Knowledge: 
 
  • Awareness of legislation, policy and best practice relating to housing management, rent arrears management and anti-social behaviour.
  • Knowledge of legal enforcement proceedings via the County Court.
  • Practical application of Health and Safety, and Equal Opportunity Policies.
  • Understanding of buildings and maintenance issues 
 
Experience: 
 
  • Significant experience of working in housing related role. 
  • Experience of managing and prioritising own workload and ability to work effectively as part of a team.
  • Experience of thinking strategically in dealing with Housing Management issues. 
  • Experience of working creatively with partners and other agencies, community, and voluntary groups.
  • Significant experience of client monitoring and management 
 
Requirements: 
 
  • 2 Years References