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Housing Solutions Officer
Location: Runnymede
Salary: £15.00 - £17.00
Date: 17 Aug 2022

BBS Recruitment is currently recruiting for an experienced Housing Solutions Officer in a temporary to permanent position for our client in Runnymede. The successful candidate should be a proactive and hardworking individual with prior experience within a role.

MAIN DUTIES OF THE Housing Solutions Officer

To provide a full assessment service and to give advice on all issues of housing circumstances, maintaining an up to date knowledge of other support available to the applicant.

To participate in a duty rota to give advice on the telephone and face to face in reception.

To provide accurate advice in difficult and emotional circumstances and to ensure all information is recorded on the data recording system.  To ensure notes and recordings on the system are clear, appropriate, accurate of the customers circumstances and needs and free from bias.

To provide the initial assessment when anyone approaches for housing assistance and devise a detailed personalised housing plan for the customer.

To work as part of the wider Housing Solutions Team to ensure that the Council discharges its statutory duties under relevant legislation legally and effectively.  Such as working positively with the Housing Allocation service and our in-housing private rented offer (Magna Carta Lettings).

To provide assistance with accessing full Housing Solutions, including social rented housing, home ownership, shared ownership, private sector renting, rent deposit schemes, mutual exchanges, and tailoring these solutions to the individual’s circumstances.

To ensure you have a current knowledge of all other support services available including housing benefit, welfare benefits, debt counselling services and other services and agencies that are part of full housing solutions.  To ensure that timely referrals are made to support the customers holistic needs i.e., referral to drug service for a user.

To be responsible for the decision making process in a range of cases to include all duties under the Housing Act 1996 (as amended).

To ensure referrals are made in a timely manner, ensuring sufficient information is provided to temporary accommodation, the shared house, and external providers such as supported housing.

To positively represent the Housing Solutions Team in all external Agency and Partner meetings which are case related.

To be responsible for the issuing, in agreement with the applicant, of Personal Housing Plans and their regular review throughout the process.

To ensure regular review of 56 day duties for Prevention & Relief and ensure that all case work is correctly recorded on the appropriate data recording system in a timely manner. That it has integrity and will stand up to scrutiny.

To maintain an overview of correct assessment on the Housing Register and to provide basic advice about the Housing Allocation Scheme.

To maintain an up to date knowledge of legislation case law, Government Guidance & Professional Good Practice in relation to parts VI & VII Housing Act 1996 (as amended).

To provide a telephone out of hours emergency homelessness service as part of a duty rota with other Housing Solutions Officers, includes weekends and bank holidays.

To prepare cases for Statutory Review.

To assist in the review and development of procedures and to contribute to policy review within the team i.e. Housing Allocation Scheme.  To assist in delivering the objectives outlined in the Council’s Homelessness & Rough Sleeping Strategy.

To work jointly with the wider housing solutions team to ensure an efficient and coherent approach across the department and to assist in making the best use of Council stock, properties through Magna Carta Lettings.

To be aware of professional boundaries, safeguarding responsibilities and alert relevant officers of any issues or concerns through the proper channels and maintain timely and accurate case notes in all cases.

To carry out such other duties as may be required by line management appropriate to your skills and to a level of responsibility not exceeding the grade on which you are appointed. In accordance with the Equality Act any reasonable adjustments will be made to overcome any factor which puts a disabled employee or applicant at a disadvantage.

Other Requirements

2 Years References