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Quality Assurance Manager
Location: Bristol, South Gloucestershire
Date: 15 Jul 2021

BBS Recruitment is currently recruiting for a Quality Assurance Manager to join the Social Care industry, in a temp position for our client based in South Gloustershire, Bristol. The successful candidate should be a proactive and hardworking individual with prior experience within a role.


Main Duties & Responsibilities:

To provide expert advice to Directors, management and operational staff on Quality Assurance Systems and activities.

To be responsible for scrutinising and monitoring our operational activity, with a view to ensuring compliance with, and exceeding of, the standards required by current legislation, regulation, guidance and practice standards.

To provide a proactive approach to quality assurance activities within the Quality Assurance Systems to ensure that quality of work across all of our domiciliary care provision is improved.

To make an active contribution to embed audit and evaluation into services and support a learning and continual development organisational culture.

To report regularly to senior management at quality assurance meetings.

To be responsible for monitoring outcomes against inspection criteria and ensuring that information is fedback to improve service delivery to meet timescales.

To provide ongoing casework audit and feedback regarding audit outcomes and tracking corrective action.

To be responsible for the ongoing development of systems for a range of audit activities to inform practice improvements and service developments and to ensure they continue to meet statutory and regulatory requirements.

To develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and careworkers, in order to inform service improvements.

To work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of provision.

To keep up to date with research and changes in relevant legislation, guidance, regulation or practice standards to inform best practice and best use of resources.

To conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, inviting the staff concerned to investigatory or disciplinary meetings and producing investigatory and/or disciplinary reports at the conclusion of the enquiries.

To represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and/breaches of the CQC standards and other relevant legislation and regulations.

To ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.



•            Proficient user of Microsoft Office.

•            Great communication and interpersonal skills.

•            Ability to work under pressure.

•            Good organisational skills.

•            Ability to work to deadlines & take direction.

•            Ability to prioritise workload effectively.



•            Relevant professional level Qualification/Certification.

•            Enhanced DBS & barred list check (Child)

•            Driving Licence

Monday to Friday 8:30 – 17:00

3-month contract.

We do receive a significant number of applications for these roles and are unable to reply to each one, if you do not hear from us within two weeks, please note your application has not been successful on this occasion.